Account Management Intern - 3 months Contract
Kuda
Lagos
intern
Posted 7 hours ago
Job Description
Overview
We are seeking a highly detail-oriented and diligent Account Management Intern to join our Operations team. This unique internship focuses entirely on the critical process of Know Your Customer (KYC) documentation validation. The successful candidate will be the key link in upgrading customer accounts to Tier 3 status by meticulously reviewing and confirming the authenticity and completeness of all required documentation. This role is perfect for someone looking to build a career in compliance, risk management, or account operations within the financial technology or banking sector.
Key Responsibilities
The primary and sole responsibility of this role is the validation of customer KYC documentation for Tier 3 account upgrades:
- Document Review & Verification: Systematically review submitted customer documentation (e.g., government-issued IDs, proof of address, utility bills, business registration documents) against internal policy requirements for Tier 3 accounts.
- Authenticity Checks: Scrutinize documents for signs of fraud, tampering, or inconsistency. Utilize internal verification tools and databases to confirm the validity of information provided.
- Data Entry and Accuracy: Ensure all validated customer data is accurately and promptly recorded in the customer relationship management (CRM) and core banking systems.
- Discrepancy Resolution: Identify and log any missing, incomplete, or non-compliant documentation. Proactively communicate with the Account Management or Support teams to request necessary corrections or additional information from the customer.
Account Status Management: Initiate the account upgrade process for customers whose documentation meets all Tier 3 compliance standards and clearly flag accounts that require further action.
Skills:
- Exceptional attention to detail is non-negotiable for this role.
- Strong analytical and critical thinking skills, with the ability to spot inconsistencies and potential red flags.
- High level of proficiency with computer systems and data entry
- Excellent written and verbal communication skills
- Ability to work independently, manage a high volume of tasks, and prioritize effectively in a fast-paced environment.
- A strong sense of integrity and a commitment to handling sensitive and confidential customer information with discretion.
Duration and Compensation
Duration: 3 month - renewable contract
Working Hours: 8am - 5pm
Compensation: As advised by HR
Requirements
- NYSC Completed
- Excellent problem-solving skills and attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
- Excellent verbal and written communication skills
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
- Growth
- Paid annual leave
- Life Assurance
- Career Development
- Birthday off work
- L&D training
- Hybrid work model
Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
Required Skills
AnalyticalCommunicationAttention to DetailData Entry
About the Company
Kuda
Financial Services / FinTech
51 - 250 Founded 2019
Kuda is a fintech company on a mission to make financial services more accessible, affordable and rewarding for every African on the planet.
We've built the money app for Africans around the world, giving them a better alternative to traditional finance by delivering services including free money transfers, smart budgeting, investments and instant access to credit through digital devices.
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
Kuda is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We've built the money app for Africans around the world, giving them a better alternative to traditional finance by delivering services including free money transfers, smart budgeting, investments and instant access to credit through digital devices.
Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
Kuda is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.
We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.
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Company
Kuda
Financial Services / FinTech
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