Tutor Success Manager (TSM)
Brint Global
Not specified
fulltime
Posted 2 hour ago
Job Description
We are seeking a proactive, organized, and people-oriented Tutor Success Manager (TSM) to oversee tutor performance, provide ongoing support, and ensure tutors consistently meet our teaching and operational standards.
Key Responsibilities
- Monitor tutor attendance, punctuality, professionalism, and overall performance.
- Monitor teaching quality, learner engagement, and compliance with organizational standards.
- Conduct regular tutor check-ins, provide feedback, and follow up on areas requiring improvement.
- Investigate tutor-related complaints and ensure timely resolution and appropriate escalation.
- Track learners' progress reports with tutors and ensure accurate and timely submission of all required progress reports.
- Maintain accurate records and provide Management with regular updates on tutor performance to ensure excellent service delivery and client satisfaction.
Requirements
- Must be an experienced managing tutor with a strong background in K–12 education and a solid understanding of teaching, learning, curriculum delivery, and learner development.
- Must be knowledgeable and well-grounded in educational practices and capable of effectively evaluating and supporting tutors.
- Strong leadership, communication, organization, and problem-solving skills.
- Excellent attention to detail and ability to manage multiple tutors effectively.
- Ability to provide constructive feedback and hold tutors accountable professionally.
- Good administrative, reporting, and digital skills.
- Previous experience in tutoring, academic coordination, educational operations, or team supervision is an advantage.
- Must be proactive, dependable, professional, and comfortable working in a fast-paced environment.
What Brint Offers
- 100% remote work
- Competitive salary and performance-based commission
- Opportunity to work with a growing African EdTech company
- Professional development and growth opportunities
Interested and qualified candidates should send CV using the job title e.g "BRINT TUTOR SUCCESS MANAGER (TSM)" as the subject of the email
Required Skills
Problem SolvingReportingCommunicationOrganizational SkillsAttention to Detail
About the Company
Brint Global
Education / E-learning
51-250 Founded 2022
Brint Global is Africa’s category-defining EdTech powering global families with world-class online schooling — while promoting African culture, identity, and excellence.
We provide a personalized online learning experience from preschool to Grade 12, combining international curricula (UK, US, Canadian, Nigerian) with data-driven instruction and one-to-one mentorship that helps every learner thrive.
At Brint, education goes beyond academics — we are raising confident global citizens with African roots, bridging the gap between local brilliance and global opportunity.
BRINT Online School is committed to providing the highest quality online tutoring services to our students.
Started in july 2022, Brint online school is an online tutoring school that caters specifically to African children in the diaspora. We understand the unique challenges faced by African students living abroad and we are here to help. Our team of experienced tutors and mentors are passionate about education and are committed to providing a supportive and nurturing learning environment for our students.
This is a great space to learn more about our school and the services we provide. We offer a wide range of subjects and courses, and our personalized approach ensures that each student receives the attention and support they need to succeed. Discover the story behind BRINT Online School and what sets us apart from other tutoring services.
We provide a personalized online learning experience from preschool to Grade 12, combining international curricula (UK, US, Canadian, Nigerian) with data-driven instruction and one-to-one mentorship that helps every learner thrive.
At Brint, education goes beyond academics — we are raising confident global citizens with African roots, bridging the gap between local brilliance and global opportunity.
BRINT Online School is committed to providing the highest quality online tutoring services to our students.
Started in july 2022, Brint online school is an online tutoring school that caters specifically to African children in the diaspora. We understand the unique challenges faced by African students living abroad and we are here to help. Our team of experienced tutors and mentors are passionate about education and are committed to providing a supportive and nurturing learning environment for our students.
This is a great space to learn more about our school and the services we provide. We offer a wide range of subjects and courses, and our personalized approach ensures that each student receives the attention and support they need to succeed. Discover the story behind BRINT Online School and what sets us apart from other tutoring services.
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Company
Brint Global
Education / E-learning
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