Gaming Marketplace Customer Support Specialist
BuiltByBit
Remote
fulltime
$$7 – $8 per hour
Posted 13 hours ago
Job Description
About Us
BuiltByBit is a gaming marketplace where creators, many of them teenage entrepreneurs, sell digital assets for games such as Roblox, Minecraft, and Fortnite. As our platform grows, we're looking for a full-time Customer Support Specialist to help our users and keep the marketplace fair and safe. If you care about gaming communities and creating a positive online environment, we want to hear from you.
Why Us
- Flexible schedule. BuiltByBit is fully remote. You schedule 32 hours a week based on what works for you, and you can work the rest of your hours whenever.
- Compensation package. Everyone starts at $7/hour USD and can move up to $8/hour within a few months as you complete additional training. We provide both annual and personal leave to all team members.
- Supportive culture. We want every team member to succeed, and the team is always ready to help you learn and grow.
What You'll Do
This is a full-time position (40 hours/week) that involves:
- Customer support: Respond to and resolve user questions and issues through support tickets.
- Content moderation: Review user-submitted resources, such as plugins and 3D models, to make sure they follow our platform guidelines.
- Dispute resolution: Mediate conflicts between buyers and creators about transactions, content quality and fulfillment.
- Reviewing reports: Investigate and act on reports such as DMCA claims, fraud and impersonation, in line with our policies.
What the Job Is Like
- Work is remote and asynchronous. You set your own weekly schedule, share it with us in advance, and stick to it week to week. All working time is tracked.
- Disputes, DMCA claims, and reports rarely have obvious answers. You'll read our policies, weigh the evidence, make a call, and know when to ask for
help. - Nearly all communication with users and teammates happens in text.
What We're Looking For
- Reliability: you do what you say you'll do and manage your own time without reminders.
- Honesty: about your time, your work and your mistakes.
- Clear written English, with a professional and empathetic tone.
- Calm under pressure: you can de-escalate a frustrated user in writing.
- Attention to detail in every part of your work.
People from a wide range of backgrounds have been successful in this role. What matters most is your mindset.
Nice to Have
- Customer support experience, especially with a ticketing system
- A basic understanding of code, enough to audit a product (you won't need to write code)
- Content moderation or community management experience
- Experience using Discord for community engagement
- Knowledge of the games we support
- Involvement in marketplaces or creator communities (modding, art, etc.)
- Enjoying digging into evidence and details to reach a decision
How to Apply
The application includes:
- A cover letter saying why you're a great fit
- Filling out your availability and familiarity with certain games on our portal (https://hiring.builtbybit.com/jobs/customer-support)
Next Steps
Applicants who pass the first round will be invited to complete a short personality assessment and three sample support tickets. Final candidates will be invited to a structured interview with members of the BuiltByBit team.
Required Skills
Customer Service
About the Company
BuiltByBit
Technology
Apply for this job
Applications close 1/7/2027
Company
BuiltByBit
Technology
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