Customer Marketing & Product Marketing Knowledge Intern

remote Egypt 

The intern will support clear communication between Customer Experience, Product Management, Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing communications.

Help align CX and Product Management teams by organizing customer feedback, product questions, and feature requests.

Draft and update customer communications through Intercom, email, in-app messaging, and help-center content.

Support product marketing materials such as product updates, FAQs, release notes, and customer education content.

Identify recurring customer questions and knowledge gaps, and recommend ways to improve communication and product adoption.

Maintain shared knowledge resources and provide concise summaries of customer insights to internal teams.

About us
Lucidya is one of the fastest growing SaaS startups in the world & the leading social media analytics tool geared towards Arabic language. By leveraging AI, Machine Learning & big data technologies, we are on a mission of helping businesses in MENA region to understand and better serve their customers using our Media & Customer Intelligence products.

With an HQ in Riyadh and offices in different countries in the world, we are funded by the most reputable investors in the region and scaling rapidly to meet the increasing demand of our products.

Come and join the startup that has been named by World Economic Forum as one the most promising startups in MENA region … be part of the history we are making.