Reliance Care Officer (French)
Reliance Health
Lagos
fulltime
Posted 2 hour ago
Job Description
Reliance Care Officer (French)
remote Lagos, Lagos, Nigeria
You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.
remote Lagos, Lagos, Nigeria
You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.
Reliance Health's mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers' and employees' needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
We are seeking dynamic and ambitious self-starters who are proficient in French to join our team as Reliance Care Officer. In this role, you will be the first point of contact for our customers and stakeholders across francophone markets, responding to inquiries and resolving issues with empathy and a solution-driven mindset. You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.
Responsibilities
As a Reliance Care Officer, you will do the following:
- Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
- Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
- Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
- Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
- Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.
Requirements
- Bachelor's Degree or HND in any discipline.
- Must have completed NYSC or have a valid exemption letter.
- Ability to communicate confidently in French, both verbally and in writing.
- Basic proficiency in Microsoft Office tools.
- Willingness to work on shifts, including weekends.
- Excellent interpersonal, written, and verbal communication skills in English.
- Strong analytical skills and confidence working with numerical data.
- High attention to detail with a commitment to delivering quality work.
- Goal-oriented, adaptable, and able to perform well in fast-paced environments.
- A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
Benefits
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
- Remote-First Environment
Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits
We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance
Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave
Take the time you need when you need it—no limits, no questions. - Meaningful Impact
Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture
Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities
Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance
We provide an allowance to support your ongoing professional growth and skill enhancement.
This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.
Required Skills
AnalyticalMicrosoft Office SuiteCommunicationInterpersonal SkillsAttention to Detail
About the Company
Reliance Health
Health care
251 - 500 Founded 2016
Reliance Health use technology to make quality healthcare delightful, affordable, and accessible in emerging markets.
Since 2016, we have worked to combine the power of technology and data with the passion and dedication of a talented group of people devoted to providing great quality healthcare to regions that have typically been overlooked.
We do this by building an integrated healthcare system where we receive easy install mental payments from individuals and businesses and provide them healthcare through a combination of platforms, services and a fleet of modern clinics we operate alongside other third-party clinical partners.
Our company continues to focus on solutions that bridge the gap between more advanced healthcare systems and those of emerging economies. After observing the widening gap between systems, we see the chance to integrate them using cutting-edge technology to build a better, more connected healthcare system.
We continually combine the power of technology and data with the passion and dedication devoted to bridging the healthcare gap since inception. Our services continue to benefit healthcare providers, government agencies, employers, employees, and individuals. We are a global company with a diverse community headquartered in Lagos, Nigeria and Austin, Texas. We also have offices in Cairo, Abuja and Port Harcourt and are expanding into new emerging markets across the globe. We have 4 branches of Reliance Family Clinics in Gbagada and Lekki (Lagos), Port-Harcourt and Abuja.
Since 2016, we have worked to combine the power of technology and data with the passion and dedication of a talented group of people devoted to providing great quality healthcare to regions that have typically been overlooked.
We do this by building an integrated healthcare system where we receive easy install mental payments from individuals and businesses and provide them healthcare through a combination of platforms, services and a fleet of modern clinics we operate alongside other third-party clinical partners.
Our company continues to focus on solutions that bridge the gap between more advanced healthcare systems and those of emerging economies. After observing the widening gap between systems, we see the chance to integrate them using cutting-edge technology to build a better, more connected healthcare system.
We continually combine the power of technology and data with the passion and dedication devoted to bridging the healthcare gap since inception. Our services continue to benefit healthcare providers, government agencies, employers, employees, and individuals. We are a global company with a diverse community headquartered in Lagos, Nigeria and Austin, Texas. We also have offices in Cairo, Abuja and Port Harcourt and are expanding into new emerging markets across the globe. We have 4 branches of Reliance Family Clinics in Gbagada and Lekki (Lagos), Port-Harcourt and Abuja.
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Company
Reliance Health
Health care
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