Collections & Follow-Up Representative
The Hello Team
Global
fulltime
Posted 8 hours ago
Job Description
Job Summary:
We are seeking a proactive, results-driven, and highly organized Remote Collections & Follow-Up Representative to handle outstanding payment follow-ups, contact customers regarding overdue balances, and communicate with banks to obtain updates on pending items. The ideal candidate has strong English communication skills, a professional phone manner, and previous experience in customer service, sales, collections, or a similar role, particularly in positions requiring frequent outbound calls. This role requires persistence, excellent follow-up skills, attention to detail, and the ability to manage multiple outstanding requests while maintaining accurate records and ensuring timely resolution. The successful candidate must demonstrate initiative, accountability, and strong problem-solving skills while working independently in a fast-paced environment. Proficiency in Microsoft Office and the ability to learn new systems and follow established procedures are essential. Previous collections experience is not mandatory, as training on the client's internal systems and processes will be provided.
Key Responsibilities:
- Contact customers to follow up on outstanding payments and collections.
- Call banks to request updates and resolve pending items.
- Maintain consistent follow-up with customers and financial institutions.
- Track outstanding payments, pending requests, and follow-up activities.
- Maintain accurate records of calls, updates, and communications.
- Communicate professionally and clearly with customers and bank representatives.
- Take initiative to resolve delays and ensure outstanding items receive timely attention.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Strong verbal communication skills and professional phone manner.
- Experience in customer service, sales, collections, or similar roles highly preferred.
- Experienced in making frequent outbound calls.
- Ability to manage multiple pending items and follow through consistently.
- Previous collections experience is not required; training will be provided.
- Excellent follow-up skills, persistence, and attention to detail.
- Proactive and results-oriented, with the ability to take initiative.
- Resourceful, accountable, with a strong sense of ownership.
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident.
- Strong problem-solving skills with the ability to work independently.
- Ability to multitask effectively in fast-paced work environments.
- Excellent organizational skills with the ability to manage daily operations.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiar with standard business tools (email, spreadsheets, document management).
- Ability to quickly learn new systems, software, and workflows.
- Ability to follow established processes accurately with minimal supervision.
- Ability to work U.S. EST (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Able to undergo a background check.
- Reliable Windows 10+ computer, two monitors, and high-speed internet.
- Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages.
- Professional home workstation capable of supporting uninterrupted remote work.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
Required Skills
Microsoft ExcelMicrosoft Office SuiteMicrosoft WordWritingCommunicationOrganizational SkillsAttention to Detail
About the Company
The Hello Team
Human Resource Services
1k-10k Founded 2021
The Hello Team helps U.S. companies build high-performing offshore teams with the structure, accountability, and operational support required to scale.
We are not a resume-sending marketplace. We operate as a complete hiring and workforce system, combining on-the-ground recruiting, structured onboarding, dedicated account management, and ongoing performance oversight.
Clients work with The Hello Team to fill critical roles across operations, customer support, healthcare, insurance, real estate, and back-office functions—while maintaining consistent execution, clear ownership, and high retention.
Multilingual talent coverage across 35+ languages (including English, Spanish, Russian, Uzbek, and Chinese).
The Hello Team was built for companies that are done experimenting with low-standard outsourcing. We provide long-term employees supported by real operational systems — from hiring and training to performance management and accountability. We believe quality talent requires structure, support, and ownership. That’s why we operate at higher standards, attract stronger candidates, and back every employee with the systems needed to perform consistently over time.
The Hello Team was founded after seeing offshore hiring fail for the same reasons again and again — weak vetting, no accountability, poor support, and constant turnover. Companies would hire employees abroad only to find themselves managing everything alone. Performance slipped, communication broke down, and replacements became routine. We built The Hello Team to fix that. Not by lowering standards, but by raising them. Our model combines higher-caliber hiring with real account ownership, workforce management, ongoing training, and performance oversight. We don’t believe you can pay janitorial rates and expect executive-level performance. Starting at professional standards allows us to build stable teams that perform, grow, and stay.
The Hello Team is designed for companies that want offshore hiring to feel structured, predictable, and professional. We work with organizations building long-term teams who value performance, accountability, and stability. Our clients range from growing companies to established enterprises across healthcare, insurance, real estate, e-commerce, and professional services. They come to us because they want employees supported by real systems, clear ownership, and consistent oversight. If you’re searching for the lowest possible rate, we may not be the right fit. If you’re looking for long-term employees backed by real accountability and an operational structure that holds up over time, The Hello Team is built for you.
We are not a resume-sending marketplace. We operate as a complete hiring and workforce system, combining on-the-ground recruiting, structured onboarding, dedicated account management, and ongoing performance oversight.
Clients work with The Hello Team to fill critical roles across operations, customer support, healthcare, insurance, real estate, and back-office functions—while maintaining consistent execution, clear ownership, and high retention.
Multilingual talent coverage across 35+ languages (including English, Spanish, Russian, Uzbek, and Chinese).
The Hello Team was built for companies that are done experimenting with low-standard outsourcing. We provide long-term employees supported by real operational systems — from hiring and training to performance management and accountability. We believe quality talent requires structure, support, and ownership. That’s why we operate at higher standards, attract stronger candidates, and back every employee with the systems needed to perform consistently over time.
The Hello Team was founded after seeing offshore hiring fail for the same reasons again and again — weak vetting, no accountability, poor support, and constant turnover. Companies would hire employees abroad only to find themselves managing everything alone. Performance slipped, communication broke down, and replacements became routine. We built The Hello Team to fix that. Not by lowering standards, but by raising them. Our model combines higher-caliber hiring with real account ownership, workforce management, ongoing training, and performance oversight. We don’t believe you can pay janitorial rates and expect executive-level performance. Starting at professional standards allows us to build stable teams that perform, grow, and stay.
The Hello Team is designed for companies that want offshore hiring to feel structured, predictable, and professional. We work with organizations building long-term teams who value performance, accountability, and stability. Our clients range from growing companies to established enterprises across healthcare, insurance, real estate, e-commerce, and professional services. They come to us because they want employees supported by real systems, clear ownership, and consistent oversight. If you’re searching for the lowest possible rate, we may not be the right fit. If you’re looking for long-term employees backed by real accountability and an operational structure that holds up over time, The Hello Team is built for you.
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Company
The Hello Team
Human Resource Services
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