Operations and Administrative Coordinator
The Hello Team
Global
fulltime
Posted 6 hours ago
Job Description
Job Summary:
We are seeking a highly organized and proactive Remote Operations and Administrative Coordinator to support and coordinate daily transportation operations. This role will oversee driver recruitment, scheduling, route coordination, attendance and performance tracking, customer and parent communications, and operational follow-up. The position will also support payroll, invoicing, collections, data entry, vehicle maintenance coordination, and daily administrative tasks. The ideal candidate is comfortable working with QuickBooks, Asana, Monday.com, CRM, tracking, scheduling, and other business software, while managing multiple priorities and ensuring daily operations run efficiently. The successful candidate will be a dependable, detail-oriented, and resourceful professional with strong communication and problem-solving skills.
Key Responsibilities:
- Recruit, onboard, and manage drivers.
- Schedule and coordinate driver routes, including afternoon and evening runs.
- Monitor driver attendance, punctuality, route progress, and phone usage.
- Manage driver tracking and camera-monitoring systems, including phone-use alerts.
- Handle calls and inquiries from parents, customers, and drivers.
- Coordinate driver updates, schedule changes, replacements, and operational communications.
- Follow up with mechanics on vehicle repairs and maintenance.
- Enter and maintain driver, customer, address, and route information in company software.
- Prepare and process payroll accurately and on time.
- Prepare invoices and manage collections and payment follow-ups.
- Resolve customer and parent concerns related to transportation services.
- Maintain accurate operational records and ensure daily transportation activities run smoothly.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Excellent communication, collaboration, and email correspondence skills.
- Experience in Administrative Support, Operations, or Customer Service-related roles.
- Experience using Asana, Monday.com, or similar project management platforms.
- Familiarity with CRM, tracking, scheduling, or similar business software.
- Familiarity with QuickBooks for basic financial and administrative functions – preferred.
- Experience with payroll, invoicing, collections, and/or administrative tasks – preferred.
- Strong organizational, problem-solving, and follow-up skills.
- Ability to manage multiple priorities in a fast-paced and deadline-driven environment.
- Self-motivated with the ability to work independently and follow established processes.
- Quick learner with the ability to adapt to new systems and workflows.
- Professional, dependable, coachable, and accountable with excellent attendance.
- Creative, resourceful, and proactive with an out-of-the-box mindset.
- Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).
- Availability to work 6:30 AM - 2:30 PM Eastern Time (New York).
- Interested in long-term career opportunities.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
- Professional home workstation capable of supporting uninterrupted remote work.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
Required Skills
CRMMicrosoft ExcelMicrosoft Office SuiteMicrosoft WordProblem SolvingQuickBooksCommunicationOrganizational Skills
About the Company
The Hello Team
Human Resource Services
1k-10k Founded 2021
The Hello Team helps U.S. companies build high-performing offshore teams with the structure, accountability, and operational support required to scale.
We are not a resume-sending marketplace. We operate as a complete hiring and workforce system, combining on-the-ground recruiting, structured onboarding, dedicated account management, and ongoing performance oversight.
Clients work with The Hello Team to fill critical roles across operations, customer support, healthcare, insurance, real estate, and back-office functions—while maintaining consistent execution, clear ownership, and high retention.
Multilingual talent coverage across 35+ languages (including English, Spanish, Russian, Uzbek, and Chinese).
The Hello Team was built for companies that are done experimenting with low-standard outsourcing. We provide long-term employees supported by real operational systems — from hiring and training to performance management and accountability. We believe quality talent requires structure, support, and ownership. That’s why we operate at higher standards, attract stronger candidates, and back every employee with the systems needed to perform consistently over time.
The Hello Team was founded after seeing offshore hiring fail for the same reasons again and again — weak vetting, no accountability, poor support, and constant turnover. Companies would hire employees abroad only to find themselves managing everything alone. Performance slipped, communication broke down, and replacements became routine. We built The Hello Team to fix that. Not by lowering standards, but by raising them. Our model combines higher-caliber hiring with real account ownership, workforce management, ongoing training, and performance oversight. We don’t believe you can pay janitorial rates and expect executive-level performance. Starting at professional standards allows us to build stable teams that perform, grow, and stay.
The Hello Team is designed for companies that want offshore hiring to feel structured, predictable, and professional. We work with organizations building long-term teams who value performance, accountability, and stability. Our clients range from growing companies to established enterprises across healthcare, insurance, real estate, e-commerce, and professional services. They come to us because they want employees supported by real systems, clear ownership, and consistent oversight. If you’re searching for the lowest possible rate, we may not be the right fit. If you’re looking for long-term employees backed by real accountability and an operational structure that holds up over time, The Hello Team is built for you.
We are not a resume-sending marketplace. We operate as a complete hiring and workforce system, combining on-the-ground recruiting, structured onboarding, dedicated account management, and ongoing performance oversight.
Clients work with The Hello Team to fill critical roles across operations, customer support, healthcare, insurance, real estate, and back-office functions—while maintaining consistent execution, clear ownership, and high retention.
Multilingual talent coverage across 35+ languages (including English, Spanish, Russian, Uzbek, and Chinese).
The Hello Team was built for companies that are done experimenting with low-standard outsourcing. We provide long-term employees supported by real operational systems — from hiring and training to performance management and accountability. We believe quality talent requires structure, support, and ownership. That’s why we operate at higher standards, attract stronger candidates, and back every employee with the systems needed to perform consistently over time.
The Hello Team was founded after seeing offshore hiring fail for the same reasons again and again — weak vetting, no accountability, poor support, and constant turnover. Companies would hire employees abroad only to find themselves managing everything alone. Performance slipped, communication broke down, and replacements became routine. We built The Hello Team to fix that. Not by lowering standards, but by raising them. Our model combines higher-caliber hiring with real account ownership, workforce management, ongoing training, and performance oversight. We don’t believe you can pay janitorial rates and expect executive-level performance. Starting at professional standards allows us to build stable teams that perform, grow, and stay.
The Hello Team is designed for companies that want offshore hiring to feel structured, predictable, and professional. We work with organizations building long-term teams who value performance, accountability, and stability. Our clients range from growing companies to established enterprises across healthcare, insurance, real estate, e-commerce, and professional services. They come to us because they want employees supported by real systems, clear ownership, and consistent oversight. If you’re searching for the lowest possible rate, we may not be the right fit. If you’re looking for long-term employees backed by real accountability and an operational structure that holds up over time, The Hello Team is built for you.
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Company
The Hello Team
Human Resource Services
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