Team Lead of Content Moderators
Centro (Ortnec)
Global
fulltime
Posted 8 hours ago
Job Description
About us
We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, the United States and Europe (Cyprus, Georgia and Ukraine).
Our product: A trailblazer in the clip marketplace delivering authentic content from studios to consumers worldwide.
The Team Lead oversees daily operations, ensuring efficiency, accuracy, and alignment with trust and safety policies. This role provides direct support to team members, guiding them through complex cases, monitoring performance, and reinforcing best practices. The Team Lead is responsible for scheduling, workflow management, and reporting key moderation trends to leadership. Additionally, they collaborate with cross-functional teams to refine enforcement strategies, address policy gaps, and drive continuous improvement in moderation processes.
The Team Lead oversees daily operations, ensuring efficiency, accuracy, and alignment with trust and safety policies. This role provides direct support to team members, guiding them through complex cases, monitoring performance, and reinforcing best practices. The Team Lead is responsible for scheduling, workflow management, and reporting key moderation trends to leadership. Additionally, they collaborate with cross-functional teams to refine enforcement strategies, address policy gaps, and drive continuous improvement in moderation processes.
RESPONSIBILITIES:
- Supervise daily operations, ensuring team members meet accuracy, productivity, and compliance standards.
- Provide guidance on complex cases, clarifying policy interpretations and reinforcing best practices.
- Monitor team performance, tracking key metrics and offering feedback to improve efficiency.
- Assist with scheduling and workflow management, ensuring balanced workloads and timely task completion.
- Support training efforts, helping onboard new team members and reinforcing ongoing learning initiatives.
- Collaborate with senior leads and managers to report trends, enforcement challenges, and areas for improvement.
- Conduct content audits, reviewing moderation decisions to maintain consistency and identify gaps.
- Act as a point of escalation, addressing team concerns and facilitating resolutions to complex moderation issues.
REQUIREMENTS:
- 2-4 years of leadership experience in compliance, regulatory affairs, or policy-related fields.
- Strong sense of integrity, professionalism, and the ability to respond to high-risk cases that include combatting hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation/disinformation.
- Strong ability to interpret and apply platform policies, ensuring team compliance and consistent enforcement.
- Proficiency in tracking and reviewing moderation data, identifying trends and areas for improvement.
- Effective written and verbal communication skills in English, with the ability to provide clear guidance and feedback to team members.
We offer:
- Fair bonus system;
- Paid vacation and sick leaves days;
- Leading company in its field on the market (worldwide);
- Learning and sport program;
- Full remote work from home;
- Cool & friendly team.
Required Skills
WritingCommunication
About the Company
Centro (Ortnec)
IT Services and IT Consulting
51-250 Founded 2011
Centro team (Ortnec) is an international product development company. Our team has over 15 years of expertise in web development, commercial design, affiliate, and online marketing.
Our offices are located in the USA, Canada, Cyprus, Ukraine, Georgia, etc.
For over 25 years, Centro has brought together the right talent, technology, and strategy to make ambitious ideas work.
With 300+ experts across offices in Cyprus, Canada, Ukraine, and Spain, our global team brings deep expertise in development, marketing, advertising, payment solutions, design, and artificial intelligence. Over 100 awards across 30+ web, mobile, and cross-platform projects reflect our reputation for work that moves industries forward.
Our strength isn’t only attributed to what we build, but how we build it.
We foster a culture of intentionality, focus, and continuous growth, creating space for our teams to do their best work, celebrate progress, and support one another. When people can unlock and scale their strengths in an environment built on a shared goal of excellence, innovation follows.
We are not an outsourcing company. 300+ creative minds work hard day by day to find the best solutions for our own products. Our skilled specialists deliver successful web, mobile, and cross-platform solutions while always staying within time and budget limits.
We create businesses from scratch and make them profitable. We are the leading product company in delivering value to empowering online businesses.
We always keep our eye on the latest trends. We find, partner & merge with new projects, synerging into profitable business.
Our offices are located in the USA, Canada, Cyprus, Ukraine, Georgia, etc.
For over 25 years, Centro has brought together the right talent, technology, and strategy to make ambitious ideas work.
With 300+ experts across offices in Cyprus, Canada, Ukraine, and Spain, our global team brings deep expertise in development, marketing, advertising, payment solutions, design, and artificial intelligence. Over 100 awards across 30+ web, mobile, and cross-platform projects reflect our reputation for work that moves industries forward.
Our strength isn’t only attributed to what we build, but how we build it.
We foster a culture of intentionality, focus, and continuous growth, creating space for our teams to do their best work, celebrate progress, and support one another. When people can unlock and scale their strengths in an environment built on a shared goal of excellence, innovation follows.
We are not an outsourcing company. 300+ creative minds work hard day by day to find the best solutions for our own products. Our skilled specialists deliver successful web, mobile, and cross-platform solutions while always staying within time and budget limits.
We create businesses from scratch and make them profitable. We are the leading product company in delivering value to empowering online businesses.
We always keep our eye on the latest trends. We find, partner & merge with new projects, synerging into profitable business.
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Company
Centro (Ortnec)
IT Services and IT Consulting
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