Customer Service VA
20four7VA
Worldwide
fulltime
Posted 3 hours ago
Job Description
Title
Independent Contractor – Customer Service VA - Business Support - Junior to Advanced Level (Remote).
Overview
We are seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
- Answer phone calls
- Assist in inquiries
- Assist in the activations/deactivations process
- Provide information on billing, timelines, etc
- Provide support and log-in queries for escalations
- Do callbacks if needed
- Be able to also handle emails if necessary
- Update CRM - data entry
- Provide customer care
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Customer Service
- Customer Support
- Data Entry
- CRM Management
- Tools/Software:
- 3CX Phone Dialer - c/o client
- HubSpot - nice to have/huge advantage
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 3 PM to 12 AM EST
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching.
We look forward to reviewing your application and potentially working with you on future client engagements!
Required Skills
CRMData Entry
About the Company
20four7VA
Human Resource Services
11 - 50 Founded 2010
20four7VA offers reliable virtual assistant services to businesses on a global scale. Over the years, we have served over 3,000 clients on six continents across dozens of industries, including eCommerce, construction, healthcare, real estate, hospitality, finance, education, and more.
We work with small-to-medium-sized businesses, solopreneurs, and freelance business owners in any industry to provide them access to skilled offshore contract talent that will allow them to scale their businesses faster and more efficiently at a reasonable cost.
20four7VA is a privately held remote hiring and contract staffing company specializing in cost-effective and impactful staffing solutions. We provide customizable and scalable offshore outsourcing services to businesses across various industries.
We have helped 3000+ companies grow their market share by providing them with on-demand access to our global community of over 750+ offshore contract talent.
Our commitment is to help our clients scale their businesses successfully and provide sustainable job opportunities to communities worldwide in the way that we know best — virtual staffing.
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Company
20four7VA
Human Resource Services
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